Privacy notice.

Who we are

Printers is run by Leon Bastow, trading as Printers, in England. Leon Bastow, trading as Printers, is the "controller": the one who decides how your information is used. For anything in this notice, email support@printersfx.com or message us on Telegram.

The short version

• The public pages carry no advertising and no tracking. If we count visits, it's with Cloudflare Web Analytics, which uses no cookies and builds no profile of you.
• If you create a Printers account, we keep what we need to run it: your name, email, login, what you've unlocked and how.
• If you link your Telegram, we keep your Telegram ID and username and check you're still in the Printers group.
• If you turn on alerts, we keep what's needed to send them to that device, until you turn them off or log out there.
• We don't sell your information or use it for anything you didn't sign up for.

Your Printers account

One account covers PRINTSYNC, VIP and the IB area. It runs on the Printers account server, which our developer hosts and operates for us. When you create and use an account we keep:

• Your name, email address and whether you've verified it.
• Your password, stored only as a one-way scrambled form (a hash) that can't be turned back into the password.
• What's unlocked on your account (PRINTSYNC, VIP, the IB area) and why, and your PRINTSYNC price.
• If you used a network code: the code and the partner who requested it, so your network price and the partner arrangement work.
• Basic security records, such as login times, so we can protect your account.

If a partner requests a code for you

Partners in the Printers network can request a one-time PRINTSYNC code for clients they've introduced. To do that they give us your name, email address and Vantage account number. We check those against our introducing broker records before approving the code, and keep the request with the decision. Partners must have your permission before sharing your details with us.

If you subscribe to PRINTSYNC

We also keep your invoices and payment records, your licence dates, your MT5 login and server, your settings and what the bot does on your account. Your MT5 trading password is encrypted in your browser for the execution server and is never shown back to anyone, including us. People who run PRINTSYNC for us can see your account's balance, equity and the bot's trading history, to support the service and work out any fees you've agreed to.

Telegram verification

If you choose to link your Telegram, our Telegram bot receives your Telegram user ID, username and first name when you tap Start, and checks whether you're in the Printers VIP Hub and the Printers IB Team group. We keep your Telegram ID, username, when you linked it and the result of those checks. We check again from time to time, and when you leave a chat, so access stays accurate. Unlinking removes the link from your account.

Alerts

If you turn alerts on for a device, your browser gives us an address at its push service (Google, Mozilla, Apple or Microsoft, depending on the browser) and two keys we use to encrypt each alert so only that device can read it. We keep that address and those keys with your account's email, the alerts you chose, scrambled forms of the login you turned them on under and of the browser's alerts cookie (see the cookies page), and when we last checked you were logged in and in VIP. The push service carries each alert to your device but can't read it.

You can turn them off on the device at any time, from the same panel or in your browser's settings for this site. We delete the device's details when you turn them off or log out there, when the push service tells us the address has gone, or after five alerts in a row fail to arrive.

Using the website

Hosting

The website and the Printers account server are run for us by our developer, with Cloudflare in front for speed and security. Like any web host, they process technical data such as your IP address, browser type and the pages you request, to deliver the site and protect it from attacks. We don't use it to identify you.

Website analytics

We may count visits to the public pages with Cloudflare Web Analytics. It uses no cookies, doesn't follow you to other sites and builds no profile of you: it gives us totals, such as how many people opened a page and roughly where they were. It never runs on your account pages or in the members' areas.

Your settings in this browser

If you choose a theme (Light or Dark) at the foot of a page, your browser remembers it in its local storage on that device. The trader tools work the same way: what you type into them stays in your browser and isn't sent or stored. The site can also keep its own files, such as its styles, scripts and fonts, in your browser, so a page can still tell you when you're offline. None of this is about you, and none of it leaves your browser.

When you're logged in

Pages show your own account details to you when you're logged in. They come straight from the Printers server and aren't stored in your browser.

The message helper on the Join page

Anything you type into it stays in your browser. It only leaves when you copy it into Telegram or open it in your own email app.

When you contact us

If you message us on Telegram or by email, we receive what you send, plus your username or email address. We use it to reply and to help you join or partner.

If you open a Vantage account through our link, Vantage shares with us what an introducing broker receives, such as your name, account number and trading volume, so the arrangement can work. Vantage's own privacy notice covers what Vantage holds.

Our legal basis

• Running your account and giving you what you've signed up for: to perform our agreement with you.
• Checking Telegram membership, preventing misuse of codes and accounts, and keeping things secure: our legitimate interests in running Printers fairly and safely.
• Replying to you before you join: taking steps you've asked for.
• Keeping records the law requires, such as tax records for paid services.

Who else is involved

We don't sell your information or pass it to anyone for their marketing. The services involved are our developer, who runs the website and the Printers account server for us (accounts, PRINTSYNC and the members' areas), Cloudflare (speed and security), Telegram (verification and messages), the push service your browser uses (if you turn on alerts), our email provider, Vantage (your trading account) and, if a partner introduced you, that partner, who sees whether their code was approved and used. Some of them may process data outside the UK. Where they do, they rely on the safeguards UK data protection law requires.

How long we keep it

We keep your account while it's open. If you close it, we delete or anonymise it within 12 months, except what the law says we must keep for longer, such as payment records. Enquiries from people who don't go on to join are deleted within 12 months.

Your rights

You can ask to see what we hold about you, to correct it, to have it deleted, to restrict or object to how we use it, or to get a copy to take elsewhere. Email support@printersfx.com and we'll sort it, normally within a month. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Changes

If this notice changes, the date at the top changes with it.